Team – ProInfoNet

Our Team

Together, we bridge the digital divide

Jim Rogers

Founder and CEO

Jim Rogers

Founder and CEO

James E. Rogers, Jr. (Jim) is President and CEO of ProInfoNet, the independent telecommunications and computer consulting firm he founded in 1995. In 2007, Jim helped found the New England Telehealth Consortium (NETC), a non-profit consortium and health care network that has grown to over 1,350 participating New England health care provider sites. NETC was awarded 24.6 million dollars by the Federal Communications Commission (FCC) as part of the Rural Health Care Pilot Program. Jim and NETC were contributors to the new FCC’s Healthcare Connect Fund rules released in December of 2012.

In 2013, Jim founded HealthConnect Networks, a firm devoted to bringing low-cost broadband services to non-profit health care providers across the United States in conjunction with Healthcare Connect fund subsidies. Currently, HealthConnect Networks works with over 2500 health care providers across the United States.

In 2018, Jim had an idea on how the federal government could use a public/private partnership model to solve the digital divide and bring highspeed broadband internet to every home, business, and anchor institution in the U.S. Jim’s idea, draft legislation, and work in Washington D.C. promulgated the $42.5B BEAD legislation that became law as part of the Infrastructure Act of 2021. He then went on to form a new company Mission Broadband to help communities across the country use this money to design and build highspeed broadband internet to homes, businesses, and anchor institutions across the country. He is a Trustee on the Board of Acadia Hospital in Bangor, Maine, a Trustee on the Board of Phillips-Strickland House in Bangor, Maine, serves on the Northern Light Health Board Strategic Planning Committee, and previously served as adjunct faculty at Husson University and on the State of Maine Telecommunications Forum for Governor Angus King. Jim has a Bachelor of Science from the University of Maine and spends as much time as he can sailing with his wife, children, and grandchildren in Penobscot Bay and the Gulf of Maine.

Education: BS, University of Maine

Phone:207-947-3636
Email:info@pinonline.com

Trevor Gordon

Senior Vice President

Trevor Gordon

Senior Vice President

Trevor Gordon manages operations for ProInfoNet, overseeing all back-office functions that keep the company running. He boasts over 35 years in business and technology management with extensive experience in telecommunications, marketing and sales, and financial management of medium to large businesses. Trevor spent many years in the management and operations of large corporations including MarMaxx, H.E. Murdock, Pride Golf Tee, and Kmart. He holds a Bachelor of Science in Business Administration from the University of Maine. Trevor and his wife, Heather, have five children and lots of grandchildren.

Education: BS in Business Administration, University of Maine

Phone:207-947-3636
Email:tgordon@pinonline.com

Jeffrey Rogers

VP of Operations & Finance

Jeffrey Rogers

VP of Operations & Finance

Jeff Rogers is a seasoned executive with a strong foundation in consulting and strategic leadership. As VP of Operations and Finance at ProInfoNet, he oversees the company's accounting, engineering, sales, marketing, and software development teams, driving financial strategies and streamlining operational processes. He previously led sales, marketing, and analytics initiatives and teams at ProInfoNet and Covetrus. Jeff’s experience includes growth strategy consulting for Fortune 500 clients during his tenure at Accenture. He holds a Bachelor of Science in Business Administration from the University of Maine in Finance and Financial Economics.

Areas of Expertise: Strategic Planning, Financial Modeling, Business Analytics, Project Management, and Team Leadership

Education: BS in Business Administration - Finance and Financial Economics, University of Maine

Certifications & Awards: 2020 Rising Star, University of Maine Alumni Association

Phone:207-922-4131
Email:JeffRogers@pinonline.com

Jason Gay

GM at Mission Broadband

Jason Gay

GM at Mission Broadband

Jason, a seasoned professional with nearly 30 years in telecommunications, joined Mission Broadband, part of ProInfoNet, in 2020 and leads broadband infrastructure consulting. With over 24 years managing fiber optic networks, IT, engineering, and strategic planning, he has overseen large FTTH projects across New England. Known for his dedication and leadership, Jason leverages his expertise to help communities bridge the digital divide, aligning with Mission Broadband's vision for transformative connectivity solutions.

Areas of Expertise: Broadband Infrastructure Consulting, Fiber Optic Network Management, Strategic Planning, Network Design and Implementation, Leadership and Team Empowerment

Certifications & Awards: Former Cisco CCNA, CCDA

Phone:207-922-4115
Email:JasonGay@pinonline.com

Amy Anderson

Director of Account Management

Amy Anderson

Director of Account Management

Amy is a high-energy sales executive with a 30-year career in the service sector. At ProInfoNet, Amy connects eligible healthcare organizations with the federal Healthcare Connect Fund. Prior to joining ProInfoNet, Amy raised 40 million dollars for national nonprofits such as The Salvation Army, United Way, and Boy Scouts of America. Amy holds a Bachelor of Science degree from the University of New Hampshire and a Master's degree in Social Work from Rutgers University.

Areas of Expertise: Project Management, Customer Support, Team Building Facilitation

Education: BS, University of New Hampshire; MSW (Master of Social Work), Rutgers University

Certifications & Awards: Chartered Advisor in Philanthropy (CAP), American College of Financial Services

Phone:207-922-4137
Email:AmyAnderson@pinonline.com

Scott Audet

Software Engineer

Scott Audet

Software Engineer

Scott comes to the team with a broad range of professional experience in healthcare and technology. At ProInfoNet, he is responsible for modernizing the tools used by the healthcare IT consulting team with the implementation of Katahdin and HCN Connect.

Areas of Expertise: Software Development, Project Management, Systems Engineering

Education: BS in Computer Science, University of Maine

Phone:207-947-3636
Email:ScottAudet@pinonline.com

Ron Barber

NOC Manager

Ron Barber

NOC Manager

A Minnesota native, Ron moved to Maine in 1981 to work as an onsite IT resource for Sperry Univac Corporation on Loring Air Force Base. He's been in IT ever since, working various roles that include owning and operating Eastern Maine Computer Service for 18 years. He joined ProInfoNet in 2012 and began serving as NOC Manager for New England Telehealth Consortium's wide area network shortly after. Ron has two adult sons, each married, and four grandsons- all living in Maine.

Areas of Expertise: Customer Service, IT Hardware and Software Support, Wide Area Networking

Education: Minnesota West Community and Technical College, University of Southern Maine

Phone:207-922-4100
Email:RonBarber@pinonline.com

Margaret Lowry Brown

Project Manager

Margaret Lowry Brown

Project Manager

At Mission Broadband, ProInfoNet’s broadband consulting business unit, Margaret's expertise lies in project management, and she has demonstrably applied these skills to a variety of initiatives. She played a pivotal role in coordinating and overseeing the creation of the 5-Year Plan and Initial Proposal for the state of New Hampshire BEAD program, ensuring a comprehensive and compliant presentation that earned NTIA approval. Additionally, Margaret's work has been instrumental in managing several fiber-to-the-home construction projects. This included overseeing pole applications and meticulously handling the complex "make-ready" tasks that precede construction, ensuring a smooth and efficient project rollout. Prior to joining Mission Broadband, Margaret spent a significant portion of her career at a Maine-based telecommunications company, where she thrived in senior management positions. Her expertise spans customer service, sales support, service delivery, and billing and collections. Before relocating to the United States, Margaret earned a bachelor’s degree in English and Sociology from University College Cork in Ireland.

Areas of Expertise: Project Management, Conversion/merger projects, Technical Skills, Problem Solving, Effective communication and collaboration.

Education: BA from University College Cork, Ireland

Phone:207-990-6518
Email:MargaretBrown@pinonline.com

David Burgos

NOC Technician

David Burgos

NOC Technician

David Burgos is a NOC Technician / Network Engineer specializing in network monitoring, troubleshooting, and cybersecurity. He holds a CCNA and TestOut CEHP, with hands-on experience in Cisco routers, switches, firewalls, and VLAN segmentation. He is earning an AAS in Cybersecurity from Central Maine Community College and plans to pursue a Bachelor’s at the University of Maine Augusta. Passionate about cybersecurity, he is committed to continuous learning and professional growth.

Areas of Expertise: Network Monitoring, Device Configuration, Customer Support

Education: AAS in Cybersecurity

Certifications & Awards: CCNA, TestOut-CEHP

Phone:207-922-4100
Email:DavidBurgos@pinonline.com

Matthew Chandler

Director of Customer Relations

Matthew Chandler

Director of Customer Relations

Matthew is the Director of Customer Relations. In this role, Matthew connects with eligible healthcare organizations around the country to get them the Healthcare Connect fund subsidies that they deserve. Prior to this role, Matthew was the Director of Health System Oversight for the State of Maine. He has also held roles as a healthcare consultant, clinical health director for a mental health agency and was even the Pandemic Influenza Director for the State of Maine when the bird flu was seen as a threat. Matthew attended the University of Southern Maine and has a Bachelor of Science in Nursing. He proudly boasts that he has worked in healthcare for almost 40 years; most of which has been in rural health (he started when he was 13 years old).

Areas of Expertise: Sales, Customer Service, Healthcare, Community Outreach, Emergency Preparedness

Education: BS in Nursing, University of Southern Maine

Certifications & Awards: Maine Leadership Phi Class, Maine Development Foundation

Phone:207-922-4124
Email:MatthewChandler@pinonline.com

Sabrina Connell

NOC Technician

Sabrina Connell

NOC Technician

Sabrina is a network technician with 3 years of hands-on experience in network security, Linux systems, and network management. Sabrina is currently pursuing a 4-year degree at UMA while actively working to expand his expertise in the field. He has already earned certifications like CompTIA Network+ and Security+ and holds letters of recognition from Senator Angus King for academic achievement. Sabrina graduated from EMCC with High Honors with his associate's degree in Networking.

Areas of Expertise: Network Security, Linux Systems, Network Troubleshooting, Network Installation

Education: AAS in Networking with High Honors, EMCC; Currently working toward BS, University of Maine

Phone:207-922-4100
Email:SabrinaConnell@pinonline.com

Nathaniel Gass

Business Analyst / Software Engineer

Nathaniel Gass

Business Analyst / Software Engineer

Nathaniel has a unique blend of experience as a front-end software engineer, business analyst, and community developer. Graduating from ASU in 2022, he has been an avid member of the team since moving to Maine early last year.

Areas of Expertise: Computer Science, Business Analytics, Artificial Intelligence, Web Development

Education: BS in Computer Science, Arizona State University

Phone:207-947-3636
Email:NathanielGass@pinonline.com

Chris Gelo

Senior Network Engineer

Chris Gelo

Senior Network Engineer

Chris is a Senior Network Engineer specializing in SD-WAN, telecom infrastructure, and cloud networking, with expertise in Microsoft Azure, Hyper-V, and enterprise information systems. He helps healthcare organizations design, optimize, and secure funding for network solutions through the Healthcare Connect Fund (HCF). Passionate about network automation, cybersecurity, and emerging technologies, he enjoys working on hands-on tech projects, following basketball, and staying up-to-date with advancements in networking and cloud computing.

Areas of Expertise: SD-WAN & Network Architecture – Design and deployment of carrier-grade SD-WAN, MPLS, BGP, and enterprise network infrastructure; Healthcare Connect Fund (HCF) & Telecom Funding – Expert in HCF subsidy process, funding appeals, telecom billing analysis, and RFP development for healthcare networks; Cloud & Virtualization – Extensive experience with Microsoft Azure, Hyper-V, and hybrid networking solutions for secure, scalable IT infrastructure; Security & Compliance – Strong background in firewall security (Fortinet, ZTNA, SASE), network monitoring, and HIPAA-compliant network design; Technical Leadership & Strategy – Bridging network engineering with business strategy, vendor management, and mentoring IT professionals

Education: AAS in Computer Systems Technology, Eastern Maine Community College; BS in Comupter Information Systems, University of Maine Augusta

Phone:207-922-4120
Email:ChrisGelo@pinonline.com

Megan Heartquist

Accounting Specialist II

Megan Heartquist

Accounting Specialist II

Megan is an experienced Accounting Assistant II with over 20 years in business and customer service. She currently supports hospitals and healthcare facilities with cost-effective tech solutions. Previously, she spent 9+ years in retail management, leading inventory controls, customer service programs, and leveraging financial data to drive business growth.

Areas of Expertise: Microsoft (Excel, Word, Access), Quickbooks, Reconciliations, Accounts Payable / Receivable, Contract Management, Government Forms Processing

Education: BS in Business Administration - Management, University of Maine

Phone:207-922-4134
Email:MeganHeartquist@pinonline.com

Bill Jenkins

Senior Project Manager

Bill Jenkins

Senior Project Manager

Bill Jenkins works as a Senior Project Manager in our Healthcare IT consulting business unit. He helps healthcare organizations secure subsidies through the Healthcare Connect Fund (HCF) program.

Education: BS, Maine Maritime Academy

Phone:207-947-3636
Email:BillJenkins@pinonline.com

Donald Jenkins

Network Engineer / Project Manager II

Donald Jenkins

Network Engineer / Project Manager II

As a Network Engineer/Project Manager specializing in the Health Care Connect Fund, Don plays a pivotal role in helping healthcare organizations secure subsidies for eligible WAN/Internet services, network management/security services, and equipment. With a keen eye for detail, he ensures that all program guidelines are met, deadlines are adhered to, and the application process runs smoothly for clients. With a deep understanding of program rules and eligibility requirements, Don works closely with organizations to navigate the complexities of funding opportunities, making the process seamless and efficient. He is committed to ensuring that healthcare organizations receive the subsidy they need to enhance their services and operations. Outside of work, Don is an avid Mixed Martial Arts (MMA) enthusiast and enjoys the strategic challenge of tabletop and video games. He is also a proud parent to two children which keeps life both busy and rewarding.

Areas of Expertise: Understanding the Healthcare Connect Fund (HCF) Program Rules, Identifying Eligible Services and Equipment for Subsidy, Customer Service, Project Management

Education: AAS in Computer Technology / Computer Systems Technology

Phone:207-922-4125
Email:DonaldJenkins@pinonline.com

Jenny Le

Accounting Specialist II

Jenny Le

Accounting Specialist II

Jenny Le is an Accounting Specialist with a Bachelor of Science in Accounting and a Master of Business Administration (MBA). She holds certifications in Finance and Data Analytics, applying financial expertise and analytical skills to support effective decision-making. Her work focuses on government forms, internal billing, and managing AR/AP processes to maintain efficient financial operations.

Areas of Expertise: Accounting & Financial Operations, Government Compliance & Internal Billing, Accounts Payable & Receivable Management

Education: BS in Accounting/MBA with certificates in Finance & Data Analytics, Husson University

Phone:207-947-3636
Email:JenniferLe@pinonline.com

Chloe Libbey

Accounting Specialist I

Chloe Libbey

Accounting Specialist I

Chloe is a dedicated student at Husson University, pursuing a degree in accounting. When she’s not hitting the books, you can find her spending quality time with her loving family - her husband Cameron, their sweet 2-month-old daughter Nora, and their two mischievous cats, Loki and Lulu. In her free time, she enjoys collaborating with her husband on their fixer-upper project, bringing their home to life one renovation at a time. She’s also passionate about cooking and trying out new recipes. She’s grateful for the opportunity to balance her academic pursuits with the joys of family life and personal hobbies, and she’s excited to see what the future holds!

Areas of Expertise: Financial Reporting, Cost Accounting, Financial Analysis, Excel

Education: Husson University

Phone:207-947-3636
Email:ChloeLibbey@pinonline.com

Beatrice MacLean

IT / NOC Supervisor

Beatrice MacLean

IT / NOC Supervisor

Bea is an experienced IT professional specializing in server support and administration, desktop support, project management, and documentation. With a strong technical foundation and a knack for process optimization, Bea excels in managing IT infrastructure and developing clear documentation to enhance operational efficiency. She is passionate about technology and problem-solving, providing seamless IT solutions, and empowering teams with the knowledge to succeed.

Areas of Expertise: Documentation, IT Support, Team Building

Education: AS, Kennebec Valley Community College

Phone:207-922-4092
Email:BeaMacLean@pinonline.com

Samantha Maloney

Marketing Coordinator

Samantha Maloney

Marketing Coordinator

Sam Maloney is the Marketing Coordinator at ProInfoNet, where she oversees social media, email marketing, websites, and print communication for three business units. With a background in marketing and content strategy, she has held roles at Crimson Education, FarmDrop.us, and the WAC Clearinghouse, where she developed expertise in lead generation and audience engagement. Sam holds a BA from Boston University and an MA from the University of Maine. Outside of work, she enjoys running, hiking, and camping in the beautiful Maine wilderness.

Areas of Expertise: Content Strategy and Creation, Lead Generation and Automation, Social Media Marketing, Email Marketing Campaigns

Education: BA in English, Boston University; MA in English, University of Maine

Certifications & Awards: Inbound Marketing Certification - HubSpot (2024), Innovate for Maine Fellowship (2023)

Phone:207-922-4138
Email:SamanthaMaloney@pinonline.com

Tennyson Martin

Senior Accounting Specialist

Tennyson Martin

Senior Accounting Specialist

As a Senior Accounting Specialist at ProInfoNet, Tennyson helps guide customers through the Healthcare Connect Fund (HCF) program, preparing and submitting applications and answering questions about the process / payments. He previously held roles in accounting and finance at the University of Virginia and Cross Insurance. He holds a Bachelor of Science in Business Administration in Finance from the University of Maine. Outside of work, Tennyson enjoys spending time with his adorable dog and playing games with friends.

Areas of Expertise: Financial Analysis & Reporting, Budgeting, Federal Policy Compliance; Healthcare Connect Fund (HCF)

Education: BS in Business Administration - Finance, University of Maine

Phone:207-947-3636
Email:TennysonMartin@pinonline.com

Jackson Plimmer

NOC Technician

Jackson Plimmer

NOC Technician

Jackson Plimmer is a skilled Network Operation Center Technician with a strong background in telecom utilities and field operations. He specializes in monitoring and maintaining customer networks, ensuring optimal performance and reliability. With hands-on experience in telecom infrastructure, Jackson excels at troubleshooting and resolving network issues efficiently. Beyond customer networks, he also supports ProInfoNet's IT needs, managing systems and ensuring seamless operations. His technical expertise and problem-solving skills play a key role in supporting the company's operations and ensuring smooth network management.

Areas of Expertise: Information Systems Management, Network Administration, Technical Support

Certifications & Awards: CompTIA A+

Phone:207-947-3636
Email:JacksonPlimmer@pinonline.com

Gabe Rand

Accounting Specialist I

Gabe Rand

Accounting Specialist I

Gabe is a 2023 graduate of the University of Maine at Orono with a BS in Business Administration - Finance and a professional background in property taxation and economic development. He works in the accounting department as an Accounting Specialist 1, ensuring all incoming/outgoing payments are accounted for and billed properly. He is originally from Caribou, ME and currently resides in Bangor, ME.

Areas of Expertise: Statistacal Inference, Business Finance, Data Analysis

Education: BS in Business Administration - Finance, University of Maine at Orono

Phone:207-947-3636
Email:GabeRand@pinonline.com

Mark Van Loan

Network Engineer / Consultant

Mark Van Loan

Network Engineer / Consultant

Mark Van Loan has worked in technology for 40 years, including technical roles, Sales Engineering & Project Management roles, and Director & VP-level roles in the areas of IT and Telecommunications. In the Telecommunications industry in New England, Mark has played key roles in the areas of Network Operations, Customer Service, and Technical Support and has provided management of key functions including Field Services, Transport, Switching, Customer Service, Network Engineering, and Network Operations Center.

Education: Associate Degree in Computer Science

Certifications & Awards: CCNA – Cisco Certified Network Associate; CCDA – Cisco Certified Design Associate; CCNP – Cisco Certified Network Professional; CCDP – Cisco Certified Design Professional; Cisco Certified IP Telephony Systems Engineer; Cisco Certified IP Telephony Field Engineer; I 3COM Networked Telephony Specialist; I3 Certified CIC Administrator; Interactive Intelligence Certified Project Manager

Phone:207-515-2355
Email:MarkVanLoan@pinonline.com

Taylor Whalen

Accounting Process Manager

Taylor Whalen

Accounting Process Manager

Taylor is a dedicated and experienced Accounting Process Manager with expertise in leading a team and optimizing accounting functions. She is proficient in Microsoft Suite and skilled in invoice processing, federal RHC form processing, and organizational management. With a keen attention to detail and a strong understanding of contracts, she excels at driving efficiency and ensuring accurate financial documentation. She is passionate about delivering exceptional customer service and fostering teamwork to achieve operational excellence. In her spare time, she enjoys spending time with her daughter and enjoying the Maine outdoors.

Areas of Expertise: Organizational Management, Federal RHC Forms, Invoice Processing

Education: BS, University of Maine at Fort Kent

Phone:207-922-4121
Email:TaylorWhalen@pinonline.com

Leland Willette

Project & Operational Support Manager

Leland Willette

Project & Operational Support Manager

Lee Willette lives in Vermont and joined Mission Broadband, part of ProInfoNet, after over 40 years in the telecommunications industry. Lee’s background includes the support of customer premise installation, network operations, and outside plant operations. Since joining Mission Broadband, Lee has been involved with fiber optic projects in four states. Projects include systems for municipalities, electric co-ops, and Communications Utility Districts.

Areas of Expertise: Telecom Outside Plant and Network Operations, Customer Premise Installation, Pole Attachment License Acquisition

Education: Associate Degree in Electronics Technology from Eastern Maine Tech; BS in Business Administration, Husson College

Phone:802-272-4174
Email:LeeWillette@pinonline.com

Tyler Wilson

IT Manager

Tyler Wilson

IT Manager

Tyler is a dedicated IT professional with over 15 years of experience in systems administration and database management. Currently serving as IT Manager, he specializes in provisioning resources and resolving technical issues. His commitment to maintaining system integrity through regular updates and lifecycle tracking has been pivotal in supporting organizational goals. His earlier role as a Database Administrator involved creating and maintaining databases for effective project management.

Areas of Expertise: System Administration, Lifecycle Tracking, Trouble Resolution

Education: BS in Computer Science/Systems, Taylor University

Phone:207-947-3636
Email:info@pinonline.com